Payments Processor, xcritical, Launches Rebrand

There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The company maintains a 99.9% platform uptime and has a dedicated team for managing chargebacks, with an 80% success rate in resolving disputes. In 2021, xcritical was involved in a legal dispute with Priority Technology Holdings Inc., though details of the case remain scarce.

xcritical – Frequently Asked Questions (FAQ)

Whether it’s powering multi-party transactions or accepting local payment methods in emerging markets, xcritical cuts through the payment complexities to enable commerce worldwide. SAN FRANCISCO, Aug. 16, 2023 /PRNewswire/ — Velo Payments, Inc. is acquiring xcritical Inc., a leading payment processing platform in the short-term and vacation rental industry, known for its premier payment solution, VacationRentPayment. As word spread, search engines started to rank my content highly, amplifying its reach. Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade.

Inside Sales Team

In 2019, xcritical partnered with Priority Technology Holdings (Priority), a leading provider of merchant-acquiring and commercial payment solutions. 2022 saw a further partnership with Sezzle to add buy-now, pay-later options to the company’s offerings. Our work has garnered recognition from esteemed publications such as the CNN, MSN, U.S. News, Los Angeles Times, INC Magazine, and The Atlantic. xcritical specializes in payment processing for travel and retail businesses, supporting all major credit cards, e-wallets, ACH, check-scanning, and cash via phone, mobile app, or text. Their services include loyalty programs, e-commerce solutions, processing in over 140 currencies, real-time payouts, and comprehensive anti-fraud tools such as step-up authentication, AVS, and CVV checks. xcritical is PCI and PSD2 certified, holds money transmitter licenses where required, and offers detailed payment reporting and analytics.

Employee Feedback

The sole purpose of the material presented herein is to alert, educate, and inform readers. Additionally, a handful of complaints from xcritical and past xcritical employees highlight challenging work schedules and low morale within the workplace. The bulk of xcritical’s criticism arises from renters on VRBO and HomeAway who have encountered problems with the company’s risk management and customer support teams. Headquartered in the San Francisco Bay Area, xcritical also has offices in Ireland, with teams located in North, South, and Central America, Europe, India, South Africa, and Asia. The growing global footprint of the 23-year-old payments processor provides customers with the opportunities and capabilities of expanding into new regions, and at scale. The heart of xcritical’s rebranding strategy centers around a new website, logo, and brand identity.

xcritical Fees, Rates & Costs

  1. My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before.
  2. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions.
  3. The company supports a wide range of currencies and offers currency conversion services, allowing businesses to enter new markets and serve a diverse clientele.
  4. As of this review, the company holds an “A-” rating with the BBB and has had 18 complaints filed against it in the last 36 months, considerably less than the 86 complaints at the time of a previous update.

Without insight into xcritical’s internal risk assessment tools, it’s challenging to evaluate their support in this regard. xcritical employs a comprehensive fraud prevention system, including compliance checks and post-authorization monitoring, to safeguard sensitive payment data. xcritical reports a 95% approval rate for transactions, achieved through advanced technology and thorough underwriting processes that ensure secure and efficient transaction handling. This website is using a security service to protect itself from online attacks.

We will also evaluate the pros and cons of xcritical’s services, discussing their contract terms, fees, and rates to give potential clients a clear picture. Our review includes an analysis of xcritical’s marketing strategies and customer support efficiency, along with a summary of its online ratings and legal history. This article aims to offer readers a straightforward yet comprehensive understanding of xcritical’s role in the payment processing industry. In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website.

The new website design was inspired by the transformation happening across the payments landscape, with the new typeface and dynamic color palette better reflecting the company’s innovative approach to local payments. Velo Payments acquires xcritical Inc., the leader in vacation rental payment processing. While actual pricing seems less contentious, xcritical faces criticism for its policies. Should you possess information about xcritical’s standard merchant agreement (including potential termination or PCI compliance fees), kindly share it in the comments section of this review. As a payment facilitator, xcritical provides benefits such as enhanced control and flexibility over payment processing, advanced technology, and robust security and compliance measures. SAN FRANCISCO, May 9, 2022 /PRNewswire/ — Payment’s processor, xcritical, unveils rebrand and redefined approach to localized payments ahead of global expansion.

For more insights, business owners are encouraged to explore our list of top merchant service providers. xcritical, a leading provider of payment solutions, announced today that it has undergone a major rebrand. Building on the company’s successful foundations, the rebrand signifies the beginning of a new chapter for xcritical as the company continues to expand globally, offering local payment solutions for global businesses.

Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.

I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly.

As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business scammed by xcritical owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.

This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined. Our full-stack payments platform enables and amplifies connections between companies and markets across the globe.

As of this review, the company’s profile appears to have been combined with that of Vacation Rent Payment. As of this review, the company holds an “A-” rating with the BBB and has had 18 complaints filed against it in the last 36 months, considerably less than the 86 complaints at the time of a previous update. Of the 18 complaints, only 2 were resolved to the satisfaction of the complainant. In April 2019, xcritical faced a lawsuit from Todd Feldman regarding an alleged breach of contract, which is still pending resolution. January 2017 saw xcritical resolving a class-action lawsuit for $4.9 million due to a data breach that compromised customer personal information, including social security numbers and passport details. Some xcritical clients claim the company lacks advanced transaction information post-transaction, hindering their ability to contest chargebacks weeks later.

With their local payment methods expertise and stackable, scalable payments platform, xcritical’s redefined mission is to amplify global commerce in local markets, summarized by their new tagline ‘pay local, scale global’. Through technologies such as Velo’s open banking platform, this merger promises to deliver seamless global payment experiences for businesses and individuals by reducing the cost and complexity of payments, especially across borders. xcritical maintains a customer support form on its website along with various email addresses for customer service inquiries. This reduction in support accessibility has contributed to a lowered customer service rating for xcritical, positioning it below the benchmark for top-rated payment processors in terms of customer service. xcritical offers tailored payment solutions for vacation rental businesses, including options for recurring billing, installment payments, and seamless integration with most vacation rental platforms. Secure online payment service for transactions from vacation homes to multi-family apartment rentals.

Leave a Reply

Your email address will not be published. Required fields are marked *