Docs
How it Works
TrackShip integrates with WooCommerce using the Advanced Shipment Tracking plugin, once you install the plugin and connect TrackShip to your store, TrackShip will push shipment status updates to your orders until the order is delivered to your customer. By having the tracking info, trackShip will add advanced features and you’ll be able to set personalised email notifications and a tracking page.
1.
Install the Advanced Shipment Tracking for WooCommerce for WooCommerce. After you’ll connect your store, you can be easily manage most of trackShip features directly from your WooCommerce admin panel.
2.
At this step, you will need to enter your WooCommerce store url, make sure to use https in your URL and click on the connect button to be directed to your store to API permissions dialog.
3.
You will be directed to your WooCommerce store to give trackShip permissions to connect to your store using the WooCommerce Rest API. and update the shipment tracking status of your orders.
4.
On your dashboard you will see your store in the connected store list. you can click on the store name to be directed to TrackShip Setings on your store or from your WordPress admin go to WooCommere > Shipment Tracking > TrackShip
Connection troubleshooting
Deactivated
This means Advanced shipment tracking plugin is deactivated on your store. You need to active Advanced shipment tracking plugin.
Unauthorized
This might be if TrackShip’s read/write Rest API key has been changed on your side to just read or permissions have been revoked.
To fix this, you can delete your store connection from TrackShip dashboard and re-connect it and it should generate new API keys and fix this issue.
Forbidden
You may have a security plugin on your site that won’t let TrackShip to make write requests. Check the settings for it and see if you can disable this or if not, contact us and we can confirm this is the issue and provide further instructions for whitelisting TrackShip.
If it’s not a plugin causing it, it’s likely a server/hosting configuration is blocking http requests from external websites. It could be a rule that is blocking write requests, or perhaps a trailing slash redirect sending POST API requests to a 404.
You’ll need to contact your hosting company and ask to remove the block. Also, edit your .htaccess file by adding the following code above # BEGIN WordPress :
General Settings.
- TrackShip Connection Status
- Enable/Disable TrackShip integration
- Set order status delivered when shipment status is delivered.
- Retry failed API calls for orders.
Tracking Page
- Select Tracking Page
- Choose if to direct customers to the Tracking page on your store or to the shipping carrier websites
- Customize the tracking page – Choose main color and border
- Option to preview the tracking page design
Shipment Status Email Notifications
Enable the automated shipment status emails to notify your customers on shipment status updates:
In Transit, Return To Sender, Available for Pickup, Out for Delivery, Failed Attempt, Delivered.
Customize the Shipment Status Emails
Fully customize the Shipment status emails:
- Option to remove default WooCommerce email sections: Tracking info, order details, Shipping and Billing Address.
- Customize email subject, headers and content. Use WooCommerce default variables and custom customer Shipment Status and Est. Delivery Date.
Single Order admin
Once you enabled, add shipment tracking info to your orders, change the order status to “Shipped” (completed) and seat back and relax! From this point, TrackShip will proactively update your WooCommerce order with shipment tracking status until the package is delivered to your customers.
Orders admin
Once you enabled, add shipment tracking info to your orders, change the order status to “Shipped” (completed) and seat back and relax! From this point, TrackShip will proactively update your WooCommerce order with shipment tracking status until the package is delivered to your customers.
Getting Tracking Status
The trigger that will send the tracking info to trackShip is setting your order status as Shipped. you can manually get shipment status from the orders bulk actions and the single order actions.
Dashboard
On your dashboard you will see all your info, your active subscription plan, trackers balances, shipment tracking report overview and your connected stores. From the dashboard you can connect your first store or additional stores.
Shipment Trackers
In the shipment trackers page, you can view all your shipment tracking history, filter the list by shipment status, date, tracking providers and search by tracking number.
Analytics
In Analytics page it shows full report of your shipment tracking activity. you can filter the reports by date, and view detailed info by status and shipping provider.
Unknown – The Tracking # is not valid or does not match the provider or not supported
Pre Transit – .The label is created and the carrier has received request from shipper and is about to pick up the shipment
In Transit – The shipment is on the way, the carrier has accepted or picked up and scanned the shipment.
Available for Pickup – The shipment is ready to pickup.
Out for Delivery – Carrier is about to deliver the shipment
Failed Attempt – Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver the package again.
Cancelled – the delivery has been cancelled
Carrier Unsupported – trackShip does not support this shipping provider
Return To Sender – Shipment is returned to sender
Delivered – The shipment was delivered successfully