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  7. Shipment Status Reference

Shipment Status Reference

What does each delivery status mean?

Unknown
The Tracking number is not valid or no package tracking info available yet.

Pre Transit 
Label is created and the shipping provider is about to pick up the package.

In Transit 
The shipment was accepted by the shipping provider and its on the way.

Available for Pickup
The shipment is ready to by picked up.

Out for Delivery
Carrier is about to deliver the shipment

Failed Attempt
Carrier attempted to deliver the package but failed.

Cancelled 
the delivery has been cancelled.

Return To Sender
Shipment is returned to sender.

Delivered
The shipment was delivered successfully

On Hold
The shipment is on hold

Exception
Other exceptions.

TrackShip Status Messages

Pending TrackShip
This is a temporary status that indicated that the tracking info was sent to TrackShip and the first tracking data will update shortly. please try to refresh the orders admin in a few minutes.

TrackShip connection issue
This means that you got SSL issue on your store, check the SSL Requirements for more details.

Invalid Tracking Number
The Tracking number you entered for this order returns invalid from the shipping provider.

Wrong Shipping Provider
The Shipping Provider name is invalid for this tracking number.

Carrier Unsupported
TrackShip does not support this shipping provider, if your shipping software sends a different name then the one on TrackShip, you can map the shipping providers names on the the Map Providers settings