WooCommerce Orders Admin
After connecting yTrackShip to your store, each time you’ll add tracking info to orders and mark them as Shipped, the Tracking information will be sent to TrackShip.
TrackShip auto-tracks the shipments and proactively update the status for your shipment in the WooCommerce order meta. it adds Shipment Status column to your orders admin which displays the latest shipment status, update date and est. delivery date.
If you use the Tracking page on your store, the link to track the orders on the Shipment Tracking column will lead to the tracking page on your store for detailed tracking.
You can filter orders with invalid tracking numbers or by shipment status event in orders admin
Single Order admin
After you add the shipment tracking info to the order and change the order status to “Shipped” (completed), the Shipment status information will display on the Shipment Tracking panel, TrackShip will display the Shipment status, last updated date and estimated delivery date for active shipments in case the shipping provider API support Est. Delivery date.
TrackShip Status Messages
This status appears on the first few minutes after the tracking details are sent to TrackShip, wait a couple of minutes and refresh the orders page.
TrackShip connection issue / Invalid User Key
Invalid Tracking Number – The Tracking # is not valid
Wrong Shipping Provider – The Shipping Provider was entered invalid, make sure you add the exact same name as in the Shipping Providers List
rackShip does not support this shipping provider
Get Shipment Status
The trigger to auto-track shipments with TrackShip is by adding tracking information to the order and changing the order status from Processing to Shipped (Completed).
TrackShip does not automatically track orders that are already Shipped (Completed) from before you connected your store to TrackShip, or orders which display a connection issue or insufficient account balance.
You can re-send these orders to TrackShip by using the Get Shipment Status option in the Bulk Action menu on your WooCommerce order admin or by using the option to bulk Get Shipment Status in the TrackShip Settings
Get Shipment Status – Orders Admin
On the WooCommerce orders admin, mark the orders that you want to send to TrackShip and from the bulk actions menu choose the Get Shipment Status option and apply.
You can also use the Get Shipment Status option from the order actions menu on a single order admin.
Get Shipment Status in Bulk
If you have a large amount of orders in your store that you wish to send to track on TrackShip, you can send all these orders bulk, navigate to:
WooCommerce > Shipment Tracking > TrackShip > Tools
You will get 2 Get Shipment Status in bulk options, from the last 30 days:
- Shipped orders with Tracking info added that were not sent to TrackShip.
- Shipped orders with Tracking info with a Trackers Balance is 0