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WooCommerce Orders Admin

After connecting TrackShip to your store, each time you’ll add tracking info to orders and mark them as Shipped, the Tracking information will be sent to TrackShip. 

TrackShip auto-tracks the shipments and proactively update the status for your shipment in the WooCommerce order meta. it adds Shipment Status column to your orders admin which displays the latest shipment status, update date and est. delivery date.

If you use the Tracking page on your store, the link to track the orders on the Shipment Tracking column will lead to the tracking page on your store for detailed tracking.

You can filter orders with invalid tracking numbers or by shipment status event in orders admin

Please note: if you do not see the shipment status column, please check the orders admin page Screen Options to make sure the Shipment Status column is visible.

Single Order admin

After you add the shipment tracking info to the order and change the order status to “Shipped” (completed), the Shipment status information will display on the Shipment Tracking panel, TrackShip will display the Shipment status, last updated date and estimated delivery date for active shipments in case the shipping provider API support Est. Delivery date.

TrackShip Status Messages

Pending TrackShip
This tracking info was sent to TrackShip and will update shortly.

TrackShip connection issue
This means that you got SSL issue on your store, check the SSL Requirements for more details.

Invalid Tracking Number
The Tracking number for this shipment is not valid

Wrong Shipping Provider
The Shipping Provider is invalid, make sure you add the exact same name as in the Shipping Providers List

Carrier Unsupported
TrackShip does not support this shipping provider

Get Shipment Status

The trigger to auto-track shipments with TrackShip is by adding tracking information to the order and changing the order status from Processing to Shipped (Completed).

TrackShip does not automatically track orders that are already Shipped (Completed) from before you connected your store to TrackShip, or orders which display a connection issue or insufficient account balance.

You can re-send these orders to TrackShip by using the Get Shipment Status option in the Bulk Action menu on your WooCommerce order admin or by using the option to bulk Get Shipment Status in the TrackShip Settings

Get Shipment Status – Orders Admin

On the WooCommerce orders admin, mark the orders that you want to send to TrackShip and from the bulk actions menu choose the Get Shipment Status option and apply.

You can also use the Get Shipment Status option from the order actions menu on a single order admin.

Get Shipment Status in Bulk

If you have a large amount of orders in your store that you wish to send to track on TrackShip, you can send all these orders bulk, navigate to:

WooCommerce > Shipment Tracking > TrackShip > Tools

You will get 2 Get Shipment Status in bulk options, from the last 30 days:

  • Shipped orders with Tracking info added that were not sent to TrackShip.
  • Shipped orders with Tracking info with a Trackers Balance is 0

Note: the bulk Get Shipment Status option is limited to 100 orders at a time to avoid any load issues on your store when  TrackShip is updating your orders with shipment status data.