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Tracking Page on Your Store

You can direct your customers to a detailed tracking page on your store instead of directing them to the shipping providers websites.

Set up the Tracking Page

You can customize the tracking page widget, and preview your design.

Select Tracking Page – TrackShip creates a default Shipment Tracking page under WordPress > Pages and automatically adds the [wcast-track-order] shortcode to that page.

If you use a different page as your tracking page, please make sure to add the [wcast-track-order] shortcode to that page content. You can completely design the tracking page with page builders such as UXBuilder or Elementor.

If you need the tracking page to be in your template file or my-account endpoint, select other for the tracking page and add the URL of the page you will use the shortcode.

Enable the Tracking Page – enable this option to set up a tracking page on your store, the tracking links that are sent to customers will be replaced with the tracking link to the page you will select as your tracking page.

Tracking Widget Options

  • Widget Layout – we provide 2 layout options, icons layout or progress bar
  • Remove branding – remove the Trackship branding from tracking page footer of the tracking widget
  • Hide shipping provider image – hides the carrier image from the widget
  • Hide tracking events – hides the shipment tracking events from the widget
  • Tracking Number Link to the shipping provider – add a link in the tracking number that will direct the users to the shipping provider website for more details.
  • Widget Border color – select the border color for the tracking widget
  • Save & Preview – save your setting to view a preview of the tracking widget design.

Tracking Widgets examples – Desktop / Mobile

Please note – when you enable the Tracking Page, We will change the tracking link sent to your customers on the emails, on their account area, to direct your customers to the tracking page.

The link URL to the tracking will include the order ID and Order Key parameters taken from the order and allow us to identify the order to display the tracking information.

For example:


If anyone will try to go directly to the tracking page, without the Order ID and Order Key in the URL parameters, they will be presented with the Tracking Page Form and will be required to enter the order ID and the email address to view the tracking information.

Rename the Shipping Providers

If you’re a drop-shipper or you just prefer to display your white label brand as the shipping service to your customers, you can rename the Shipping Provider Name on the shipping providers list on the Advanced Shipment Tracking settings.


The Tracking Page Form

The tracking form will display If anyone tries to enter the tracking page directly and not from the tracking link,

Customers that will come directly to the tracking page will be required to enter their order number and email address to be able to see the results.

You can use this code snippet the functions.php file in your child theme. Change the content and the form labels to your desired texts:

You can use this code snippet the functions.php file in your child theme. With the use of this code snippet you can modify tracking event description and tracking event location on TrackShip tracking page